Support & data deletion

Every route named below is a real button in the app as shipped in version 1.1.0, so you can follow along on your own phone.

Talk to a human

Email support@microcmd.com. TintTube is made by a small team, and mail is read by the people who wrote the code — there is no ticket queue and no script. Tell us your app version (it is at the bottom of Settings) and, if a board is the problem, the level number shown on the board. We reply within a few working days.

If the game is running badly on your device, Settings > Rate Us is not the fastest route to a fix. Email is.

Fixes for the four things players write in about

A board that looks impossible

Use the hint button — it is powered by the same solver that proved the board solvable before it shipped, so it will always name a real move rather than a guess. If the hint ever runs out of moves while the board is unfinished, that is a bug: send us the level number and we will fix it in the next content update.

Two colours that look the same

Turn on Settings > Layer Patterns. Every liquid then carries its own shape as well as its colour, so a board can be read without relying on hue at all.

The tools are on the wrong side

Settings > Left-Handed Controls moves the tool row to the left edge, which also puts undo under the thumb most players use.

Progress missing after a phone change

Progress lives on the device unless Play Games is connected. Settings > Play Games Connected keeps one copy of your save in your Google account; sign in with the same account on the new phone and it carries over. A save that was never connected cannot be recovered, because it was never on a server.

Deleting your data

You can do this yourself, immediately, without asking us:

• On the device. Settings > Delete My Progress wipes every level, star, coin and gem balance, owned item, streak and preference on this phone, and overwrites the copy held in Google Play Games if you are connected. The game then starts as a fresh install.
• Purchases. Ad removal and anything bought through Google Play stay available, because the licence belongs to your store account rather than to the local save. Restore them from Settings on a reinstall.
• Off the device. Analytics and advertising data are held by Google. Their controls are linked in the privacy policy. Anything you want us to remove, ask for by email and we will confirm within 30 days.

Advertising and app-ads.txt

This domain also publishes the app-ads.txt file for TintTube, listing the only ad system authorised to sell our advertising: Google AdMob, publisher pub-1221200396997472. If you are a buyer or a network and you found this app listed somewhere else, that entry is not authorised — tell us and we will report it.

Press and partnerships

Same address. Screenshots, the bottle artwork and the app icon are available on request; please do not lift them from the store listing, since those copies are cropped for Play.